Ch. 13 & 14 vocabulary

1. Tact - The ability to say and do things in a way that will not offend other people.
2. Empathize- To see someone else's point of view and to imagine oneself in his or her situation.
3. Etiquette- Good manners; the rules of polite behavior in dealing with other people.
4. Conflict Resolution- A problem-solving strategy for settling disputes.
5. Diversity-Variety
6. Stereotype- An oversimplified and distorted belief about a person or group without attention to individual differences.
7. Self-directed- Responsible for choosing one's own methods for reaching a goal.
8. Cross-functional Team- A group of people from two or more departments or areas of expertise who work together toward a common business goal.
9 . Functional Team- A group of people from one company department or area of expertise who work together toward a common business goal.
10. Team Planning- A process that involves setting goals, assigning roles, and communicating regularly.
11. Facilitator- A leader who helps a team work more smoothly by coordinating its tasks.
12. Total Quality- Management (TQM): A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."
13. Leadership Style- How a person behaves when he or she is in charge of other people.
14. Parlimentary Procedure- Strict rules of order for conducting a meeting.