Ch. 13 & 14 vocabulary

1. Tact - The ability to say and do things in a way that will not offend other people.
2. Empathize- To see someone else's point of view and to imagine oneself in his or her situation.
3. Etiquette- Good manners; the rules of polite behavior in dealing with other people.
4. Conflict Resolution- A problem-solving strategy for settling disputes.
5. Diversity-Variety
6. Stereotype- An oversimplified and distorted belief about a person or group without attention to individual differences.
7. Self-directed- Responsible for choosing one's own methods for reaching a goal.
8. Cross-functional Team- A group of people from two or more departments or areas of expertise who work together toward a common business goal.
9 . Functional Team- A group of people from one company department or area of expertise who work together toward a common business goal.
10. Team Planning- A process that involves setting goals, assigning roles, and communicating regularly.
11. Facilitator- A leader who helps a team work more smoothly by coordinating its tasks.
12. Total Quality- Management (TQM): A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."
13. Leadership Style- How a person behaves when he or she is in charge of other people.
14. Parlimentary Procedure- Strict rules of order for conducting a meeting.

Work Schedule Week #20

Monday: 3:00-8:30
Tuesday: 1:30-9:00
Wednesday: OFF
Thursday: 1:45-9:00
Friday: 5:00-9:00
Saturday: OFF
Sunday: OFF

Work Schedule Week #19

Monday 1/12: OFF
Tuesday 1/13: 4:00-9:00
Wednesday 1/14: 4:00-9:00
Thursday 1/15: 12:30-9:00
Friday 1/16: 12:30-9:00
Saturday 1/17: OFF
Sunday 1/18: 12:00-4:00

Work Schedule Week #18

Monday 1/5: OFF
Tuesday 1/6: 3:00-9:00
Wednesday 1/7: 3:00-11:00
Thursday 1/8: 2:45-9:00
Friday 1/9: 3:45-11:00
Saturday 1/10: OFF
Sunday 1/11: 10:30-11:00

Work Schedule Week #17

Monday 12/15: 5:00-10:00
Tuesday 12/16: 5:00-10:00
Wednesday 12/17: 5:00-10:00
Thursday 12/18: 10:15-10:00
Friday 12/19: OFF
Saturday 12/20: OFF
Sunday 12/21: OFF

Work Schedule Week #16

Monday 12/8: OFF
Tuesday 12/9: 4:00-11:00
Wednesday 12/10: 4:00-11:00
Thursday 12/11: 5:00-11:00
Friday 12/12: 5:00-11:00
Saturday 12/13: OFF
Sunday 12/14: 4:00-9:30

Work Schedule Week #15

Monday 12/1: 3:00-11:00
Tuesday 12/2: 3:00/11:00
Wednesday 12/3: 3:00-11:00
Thursday 12/4: OFF
Friday 12/5: 2:45-11:00
Saturday 12/6: OFF
Sunday 12/7: 4:00-9:30